PALM LAND developed a permanent system to obtain a sequential analysis and to update the quality of services provided to its customers.

The conditions of comfort that your Hotel provides to a global public has a crucial impact in your finantial results at the end of the year.



What we do to help your Permanent Quality Performance :

- INTERNAL AUDITS
- MYSTERY CLIENT
- MANAGEMENT OF SATISFACTION SURVEYS

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Specifically :

- INTERNAL AUDITS & MYSTERY CLIENT

1) all departments of the Hotel or Resort (front and back of the house)
2) Check list adapted to each Hotel or Resort unit
3) Audit reports :

- sustained and detailed report with photos
- rated by classification item
- weighted score
- analysis charts departmental
- graphics changes and trends